We understand the importance of your privacy and value the trust you place in us. This Privacy Notice outlines how we collect and handle your personal information across ShopAllure’s websites, devices, products, services, online and physical stores, as well as applications that refer to this Privacy Notice (collectively referred to as “ShopAllure Services”). We are committed to ensuring that your information is collected and processed carefully and sensibly.

Controllers of Personal Information

What types of personal information does ShopAllure collect from customers?

• Contact information (name, email address, phone number,mailing address).
• Account information (username, password encrypted)
• Payment details (credit card information, billing address).
• Demographic information (age, gender, location).
• Order history (details of products purchased, order dates, and amounts).
• Device information (IP address, browser type device type, operating system)
• Customer feedback (reviews and ratings provided by customers, customer service inquiries and responses)

Data Retention:

• Customer account information: Retained if the account is active.
• Order history: Retained for a specific period for accounting and customer service purposes.

Cookies and Other Identifiers:

ShopAllure utilizes cookies and other identifiers to enhance user experience, analyze website traffic, and personalize content. These technologies allow us to track user interactions, remember preferences, and improve the functionality of our website and services. Cookies are small text files stored on your device when you visit our website, while other identifiers may include device identifiers, web beacons, and pixel tags.

We categorized our Cookies into:

• Essential Cookies: Necessary for the basic functionality of the website, such as authentication and security features.
• Performance Cookies: Used to analyze website performance and improve user experience.
• Functionality Cookies: Enable us to remember user preferences and settings to provide personalized features.
• Targeting or Advertising Cookies: Used to deliver targeted advertisements based on user interests and behavior.

Does ShopAllure Share Your Personal Information?

At ShopAllure, we prioritize the security and privacy of our customers’ personal information. We do not sell or rent your personal information to third parties for marketing purposes. However, there are circumstances where we may need to share your personal information with trusted third parties to provide our services, improve user experience, or comply with legal obligations.

These third parties may include:

• Service Providers: We may share personal information with service providers who assist us in operating our website, processing payments, delivering products, or conducting marketing campaigns.
• Business Partners: We may collaborate with business partners to offer joint promotions, products, or services, and may share personal information as necessary to facilitate these collaborations.
• Legal Compliance: We may disclose personal information in response to legal processes, subpoenas, court orders, or to comply with applicable laws and regulations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity as part of the transaction.

We take measures to ensure that third parties with whom we share personal information maintain appropriate security measures and adhere to confidentiality obligations. Additionally, we may anonymize or aggregate personal information to protect individual privacy and share it for research, analysis, or marketing purposes.

Your trust is paramount to us, and we are committed to transparency and accountability in handling your personal information. For more information about how we share your personal information, please refer to our Privacy Policy or contact us directly.”

How Secure is your Information?

Protecting the security of your personal information is a top priority at ShopAllure. We employ a variety of security measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encryption: We use industry-standard encryption protocols to protect data transmitted between your device and our servers, ensuring that sensitive information such as payment details is securely transmitted.
• Secure Access Controls: Access to your personal information is restricted to authorized personnel only, and we enforce strong authentication mechanisms to prevent unauthorized access.
• Regular Security Audits: We conduct regular security audits and assessments to identify and address vulnerabilities in our systems and processes.
• Compliance with Data Protection Regulations: We adhere to applicable data protection laws and regulations, including the GDPR and CCPA, to ensure that your personal information is processed lawfully and ethically.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. However, we continuously monitor and update our security measures to mitigate risks and protect your information to the best of our ability.

If you have any concerns about the security of your personal information or suspect any unauthorized access, please contact us immediately. Your trust is important to us, and we are committed to maintaining the highest standards of security and confidentiality for your information.”

What About Advertising?

At ShopAllure, we strive to provide you with personalized advertising experiences that are relevant and engaging. We may use various advertising technologies and techniques to deliver targeted advertisements based on your interests, preferences, and browsing behavior.

Our advertising efforts may include:

• Targeted Advertising: We may use cookies, tracking pixels, and other technologies to analyze your interactions with our website and tailor advertisements to your interests.
• Retargeting: If you visit our website and browse specific products or categories, you may see advertisements for those products or related items on other websites or platforms.
• Third-Party Advertising Partners: We may collaborate with third-party advertising partners, such as ad networks or social media platforms, to display advertisements on their platforms.

We are committed to providing you with transparency and control over how your information is used for advertising purposes. You can adjust your advertising preferences or opt out of targeted advertising by managing your cookie settings or adjusting your preferences in your account settings.

Please note that opting out of targeted advertising does not mean you will no longer see advertisements; rather, the ads you see may be less relevant to your interests.

If you have any questions or concerns about our advertising practices, please feel free to contact us. Your privacy and preferences are important to us, and we are dedicated to providing you with a positive advertising experience.”

What types of information can I view or access? 

At ShopAllure, we are committed to transparency and providing you with access to your personal information. You have the right to access and review the personal information we hold about you, subject to certain limitations and exceptions under applicable laws.

The types of information you can access may include:

• Your account details: View and update your account information, including contact details, shipping addresses, and communication preferences.
• Order history: Access details of your past orders, including product purchases, order dates, and shipment tracking information.
• Payment information: Review your payment details, such as credit card information used for purchases.

To access your personal information, you can log in to your ShopAllure account and navigate to the relevant sections, such as ‘My Account’ or ‘Order History.’ If you require assistance or have specific inquiries about accessing your information, you can contact our customer service team for support.

Please note that certain information may be retained for legal or business purposes, and there may be limitations on the amount or type of information you can access. Additionally, we may require verification of your identity before providing access to sensitive information to ensure the security and privacy of your data.

We are committed to providing you with easy access to your personal information and assisting you with any inquiries or requests you may have regarding your privacy rights.”

What options are available to me?

At ShopAllure, we believe in empowering our customers to make informed choices about their personal information. You have the following choices regarding your data:

• Access and Update: You can access and update your personal information by logging into your account and navigating to the appropriate settings or profile section.
• Opt-Out: You can opt out of certain data processing activities, such as targeted advertising or promotional communications, by adjusting your preferences in your account settings or unsubscribing from marketing emails.
• Cookie Settings: You can manage your cookie preferences and control the use of cookies and other tracking technologies through your browser settings or by using privacy tools provided by third parties.
• Delete Account: You have the option to delete your account and associated personal information, subject to certain limitations and legal requirements. Please note that deleting your account may impact your ability to access certain features or services.
• Contact Us: If you have any questions, concerns, or requests regarding your personal information, you can contact our customer support team for assistance. We are here to help and will respond to your inquiries promptly.

By providing you with these choices, we aim to ensure that you have control over your personal information and can make decisions that align with your privacy preferences and needs. Your privacy and trust are important to us, and we are committed to respecting your choices and protecting your data.”

Contact Information:

• Email: [email protected]
• Phone: +44 7733 223630